COVID-19 FAQs

FAQs: COVID-19

Childcare Centres Remaining Open

Yes. Now, more than ever, we need to support working Australian families, and provide children with quality early learning and child care. Child care is an essential community service. Our long day care, out of school hours care, kindergarten and preschool programs are all currently running as normal.

Yes. The Government has instructed us to prioritise children of parents who are essential workers, and vulnerable children, along with previously enrolled children.

Our commitment is to open and clear communication with our entire community. Along with notifying the relevant authorities, we’ll and let our child care centre community know that a confirmed case of COVID-19 has been diagnosed in our community. Our centre will be scheduled to undergo a full deep clean, and we’ll comply with the relevant authorities regarding closure if required. We’ll support our educators, children and families by keeping them updated as we complete all steps required so we can return to normal services as quickly as possible.

If we are directed by authorities to close for any reason, we will do so, and aim to reopen as soon as possible.

We’ll communicate quickly and clearly with our families and follow up with in-centre notifications to ensure everyone receives the correct information as soon as it is available.

Absentees, Cancellations & Reduced Care Needs

Please keep your at home if they are unwell, in line with national recommendations for all adults and children. Our educators and staff are following this same advice, to keep our child care centre community healthy and hygienic.

Yes, if we have availability. The Government has instructed us to prioritise children of parents who are essential workers and vulnerable children, along with previously enrolled children. Please call 1800 CHILD CARE or email enrolments@affinityeducation.com.au and we will secure your place. You will not need to pay any gap fees, even if your child remains at home.

No. From 6 April to 30 June 2020, the CCS and ACCS system has been paused. You may be absent during this period and it will not impact your allowable absences currently recorded under the CCS and ACCS system.

Yes, if you intend for your child to attend on those days once the ECEC Relief package ends. While the ECEC Relief Package is active, the Government has instructed us to prioritise children of parents who are essential workers and vulnerable children, along with previously enrolled children. Please arrange this with your Centre Manager directly. You will not need to pay any gap fees, even if your child remains at home.

Early Learning Options at Home

Our commitment is to continue to support every child’s early learning journey, so they can reach their full potential. We are about to launch a brand new parent hub called Lifelong Learning at Home which will include weekly programs, activities, videos and other resources to be made available to all families who are currently isolated.

In addition, your child’s centre will continue to communicate with them through your free Storypark account, optional remote video sessions from the learning room, and personalised learning resources. Please discuss any other additional suggestions to suit your child, with your Centre Manager.

More Information and Advice

Your Centre Manager is the best point of contact, and our Family Support Team is also available.
By phone - 1800 CHILD CARE
By email - feedback@affinityeducation.com.au

-We're rolling out a national schedule of sanitisation fogging treatments at our child care centres using Nanocyn - considered the most effective product available to child care centres
- Our COVID-19 Response Team meets daily to gain the latest information, advice and support
- We've updated our handwashing and hygiene policies and provided additional training to our educators
- We're educating our children about germs and how to stay clean
- We're using pick up and drop off zones to reduce people walking through our centres
- We're temperature checking children and adult educators each day
- We're enforcing our exclusion policies for educators and children who are unwell with flu-like symptoms
- Incursions and excusions have been postponed and our educators are focusing on centre-based enrichment activities and experiences for the children in our care
- We're adjusting routines where possible, to increase the time children to play outside in fresh air

- Our centre community is following a 3-stage step down plan to ensure the wellbeing of our educators and children as they return to care.

You can contact the national COVID-19 Hotline 1800 020 080, or visit their website at https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Contact Your Local Lifelong Learning Centre

Find your closest Lifelong Learning centre below or call 1800 CHILD CARE or email enrolments@lll.edu.au for more information.
Find My Nearest Centre